Returns Policy

Broken Egg Claim Policy

Please check your eggs within 24 hours after receiving your parcel.

If there is any broken egg, kindly take clear photos of the broken eggs and parcel condition, then contact our support team.

No video is required.

NFE practices one broken egg, one egg compensation. Compensation is calculated based on egg value only and does not include courier shipping fee.

Claims submitted after 24 hours will be reviewed case by case.